The first step to improve our problem-solving is to collect feedback from different sources. we can use surveys, interviews, focus groups, or observation to gather information from your customers, employees, suppliers, and stakeholders. we should ask specific, relevant, and clear questions that address the quality, timeliness, and efficiency of our public services. we should also encourage honest and constructive feedback that highlights both the strengths and weaknesses of our performance.

Feedback is an invaluable tool for improving our public problem-solving. It can help us to identify customer needs and expectations, enhance service quality and customer satisfaction, increase efficiency and productivity, reduce costs and risks, foster a culture of learning and innovation, and ultimately strengthen our reputation and relationships.